All orders can be cancelled 24 hours after being placed. If your order has been paid and you need to make a change or cancel, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled.


We will issue exchanges within 7 days of you receiving the product in the following cases:
  • The wrong item was received in terms of colour, size, or model (evidence is needed).
  • The product has arrived in a damaged condition (evidence is needed).
  • The item arrived in extremely poor quality (evidence is needed).
  • The order went missing.
  • The estimated delivery time has expired

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one. If the item arrived damaged or if you received the wrong item you can request a reshipment. You must return the item at your expense and the item must be unused and in the original packaging.

You cannot request a refund if:
  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of (items stolen from your address entrance)

You can request a refund by sending a message on Contact Us page.

If you are approved for a refund, then your refund will be processed, and we will contact you.


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.